Terms and Conditions

Jonathan Laroche Inc.Effective Date: December 20, 2025
Last Updated: December 20, 2025

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "You") and Jonathan Laroche Inc. ("Company," "We," "Us," "Our"), a corporation operating under the laws of Canada. By accessing, using, or subscribing to our services, including our SMS messaging programs, website, mobile applications, and any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.These Terms govern your use of all services provided by Jonathan Laroche Inc., including but not limited to our SMS messaging services, customer communications, marketing programs, and any digital platforms we operate. Your continued use of our services constitutes ongoing acceptance of these Terms, including any modifications we may make from time to time.If you do not agree with any part of these Terms, you must immediately discontinue use of our services and opt out of any messaging programs you may have enrolled in. These Terms are designed to comply with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, Application-to-Person (A2P) 10-Digit Long Code (10DLC) requirements, and industry standards established by the Cellular Telecommunications Industry Association (CTIA) and our SMS platform providers, including Twilio.By providing your mobile phone number and opting into our SMS messaging services, you expressly consent to receive text messages from Jonathan Laroche Inc. and acknowledge that you are the owner or authorized user of the mobile phone number provided. You further confirm that you are at least 18 years of age or have obtained parental consent to participate in our messaging programs.

2. SMS Messaging Service

2.1 Service Description

Jonathan Laroche Inc. operates comprehensive SMS messaging services designed to enhance communication with our customers and provide valuable information about our products and services. Our SMS messaging program enables us to send various types of text messages to mobile devices of users who have provided explicit consent to receive such communications.Our SMS messaging services include multiple categories of communications, each serving specific purposes in our customer relationship management and business operations. These services are provided through industry-leading SMS platform providers, including Twilio, and comply with all applicable carrier requirements and industry standards for Application-to-Person (A2P) messaging.Promotional Messages: We send promotional SMS messages containing special offers, discounts, product announcements, sales notifications, and marketing communications about our products and services. These messages are designed to provide value to our customers by informing them of opportunities to save money, access exclusive deals, or learn about new products that may interest them. Promotional messages may include limited-time offers, seasonal promotions, loyalty program benefits, and invitations to special events or sales.Transactional Messages: Our transactional SMS messages include order confirmations, shipping notifications, delivery updates, appointment reminders, payment confirmations, and other service-related communications that are directly related to your business relationship with us. These messages provide essential information about transactions you have initiated or services you have requested, helping you stay informed about the status of your orders, appointments, or account activities.Informational Messages: We send informational SMS messages containing company updates, service announcements, policy changes, system maintenance notifications, and other important information that affects your relationship with Jonathan Laroche Inc. These messages ensure that you stay informed about changes that may impact your use of our services or your rights and obligations as a customer.Customer Service Messages: Our customer service SMS messages include responses to your inquiries, support-related communications, troubleshooting assistance, and follow-up messages related to customer service interactions. These messages facilitate efficient communication between you and our customer service team, enabling us to provide timely assistance and resolve any issues you may encounter.

2.2 Consent and Enrollment

Express Written Consent: Before sending any SMS marketing or promotional messages, we obtain your express written consent through clear and conspicuous opt-in processes. This consent is voluntary and is not a condition of purchasing our goods or services. You may choose to purchase our products or use our services without participating in our SMS messaging program.Opt-In Methods: You may provide consent to receive SMS messages from Jonathan Laroche Inc. through several methods, each designed to ensure that your consent is clear, informed, and voluntary. These methods include texting specific keywords to our designated phone numbers, providing your mobile number and explicit consent through forms on our website, verbally providing consent during customer service interactions with recorded confirmation, checking clearly labeled opt-in boxes during account registration or checkout processes, and participating in contests, surveys, or promotional campaigns that include SMS opt-in opportunities.Consent Confirmation: When you opt into our SMS messaging program, you will receive an immediate confirmation message that serves as verification of your enrollment and provides essential information about the program. This confirmation message includes acknowledgment of your enrollment in our SMS program, a clear description of the types of messages you will receive, information about expected message frequency, detailed instructions for opting out of the program, our customer service contact information for assistance, and a reference to these Terms and Conditions and our Privacy Policy.Double Opt-In Process: For certain promotional campaigns or high-frequency messaging programs, we may implement a double opt-in process that requires you to confirm your initial consent by responding to a confirmation message. This additional step ensures that your consent is deliberate and helps prevent unauthorized enrollments in our messaging programs.

2.3 Message Frequency and Timing

Message Frequency: The frequency of SMS messages you receive from Jonathan Laroche Inc. varies depending on the type of program you have enrolled in and your level of engagement with our services. We are committed to providing valuable communications while respecting your time and attention.For promotional messages, you can expect to receive up to 4 messages per week, with typical frequency being 1-2 messages per week depending on current promotions, seasonal campaigns, and special events. During peak promotional periods, such as holiday sales or special events, message frequency may increase but will not exceed the maximum limits specified in your consent agreement.Transactional messages are sent as needed based on your account activity, orders, appointments, or service requests. The frequency of these messages depends entirely on your interactions with our services and cannot be predetermined, as they are triggered by specific actions you take or events related to your account.Informational messages are sent periodically as needed to communicate important updates, policy changes, or service announcements. These messages are typically infrequent, averaging 1-2 messages per month, but may increase during periods of significant changes or important announcements.Customer service messages are sent in response to your inquiries or as part of ongoing support interactions. The frequency of these messages depends on your communication needs and the complexity of any issues being addressed.Timing Restrictions: In compliance with TCPA regulations and industry best practices, we send SMS messages only during appropriate hours to respect your privacy and avoid disruption during quiet hours. Messages are sent between 8:00 AM and 9:00 PM in your local time zone, as determined by the area code of your mobile phone number or the time zone information you have provided to us.We maintain sophisticated systems to track time zones across different regions and ensure that messages are delivered at appropriate times regardless of where our systems are located. For customers in different time zones, we adjust our sending schedules accordingly to ensure compliance with local time restrictions.Emergency Communications: In rare circumstances involving urgent safety issues, service disruptions that significantly affect your account, or other emergency situations, we may send messages outside of normal hours. Such emergency communications will be limited to essential information and will be clearly identified as urgent or emergency messages.

2.4 Message and Data Rates

Carrier Charges: Standard message and data rates may apply to SMS messages you receive from Jonathan Laroche Inc., based on your mobile service plan with your wireless carrier. We do not charge additional fees for sending or receiving our SMS messages, but your mobile carrier may charge you according to your service agreement and data plan.Message charges vary by carrier and service plan, and you are responsible for understanding your carrier's pricing structure and any applicable charges. Some carriers include unlimited text messaging in their service plans, while others charge per message or offer messaging packages. Data charges may apply if you receive messages containing links, images, or other content that requires data usage to view.International Messaging: Our SMS services are primarily designed for customers with mobile phone numbers in the United States and Canada. If you have an international mobile phone number, additional charges may apply, and message delivery may be subject to international carrier policies and restrictions. We recommend checking with your carrier about international messaging rates before enrolling in our SMS programs.Carrier Compatibility: Our SMS services are compatible with all major wireless carriers in the United States and Canada, including Verizon, AT&T, T-Mobile, Sprint, Rogers, Bell, Telus, and most regional carriers. Message delivery and formatting may vary slightly between carriers, but core functionality remains consistent across all supported networks.Data Usage: Most standard text messages use minimal data, but messages containing links to websites, images, or multimedia content may require additional data usage when you access the linked content. We strive to keep our messages concise and minimize data requirements while providing valuable information and offers.

3. User Responsibilities and Eligibility

3.1 Age Requirements and Authorization

Minimum Age: You must be at least 18 years of age to participate in our SMS messaging programs independently. If you are under 18 years of age, you must obtain explicit consent from a parent or legal guardian before enrolling in our messaging services. We reserve the right to verify age and parental consent for users under 18.Phone Number Ownership: By providing your mobile phone number and enrolling in our SMS services, you represent and warrant that you are the owner of the mobile phone number or an authorized user with permission to receive messages on that number. You are responsible for ensuring that you have the right to provide the phone number and consent to receive messages.Account Responsibility: You are responsible for maintaining the confidentiality of any account information associated with our services and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security that comes to your attention.

3.2 Prohibited Uses

Unlawful Activities: You may not use our SMS services for any unlawful purposes or in violation of any applicable laws or regulations. This includes but is not limited to using our services to transmit threatening, harassing, defamatory, or otherwise inappropriate content.Spam and Abuse: You may not use our services to send unsolicited messages, spam, or other unwanted communications to third parties. Our SMS services are designed for legitimate business communications between Jonathan Laroche Inc. and our customers.System Interference: You may not attempt to interfere with, disrupt, or damage our SMS systems, servers, or networks. This includes attempting to gain unauthorized access to our systems or using automated tools to interact with our services in ways not intended by their design.False Information: You may not provide false, misleading, or inaccurate information when enrolling in our services or communicating with our customer service team. Accurate information is essential for proper service delivery and compliance with applicable regulations.

3.3 Device and Network Requirements

Compatible Devices: Our SMS services are designed to work with standard mobile phones and smartphones that support text messaging. While we strive to ensure compatibility with a wide range of devices, some older devices or specialized equipment may not support all features of our messaging services.Network Connectivity: Reliable cellular network connectivity is required to receive our SMS messages. Message delivery may be delayed or unsuccessful in areas with poor cellular coverage or during network outages beyond our control.Software Updates: We recommend keeping your mobile device's software updated to ensure optimal compatibility with our SMS services and to maintain security protections for your device and personal information.

4. Opt-Out Procedures and Communication Preferences

4.1 Easy Opt-Out Options

Simple Opt-Out Methods: You can stop receiving SMS messages from Jonathan Laroche Inc. at any time using several convenient methods designed to make the opt-out process as simple and immediate as possible. We are committed to honoring your communication preferences and providing multiple ways to manage your subscription to our messaging services.Text Message Opt-Out: The fastest and most convenient way to opt out is by replying to any SMS message you receive from us with any of the following keywords: "STOP," "QUIT," "CANCEL," "UNSUBSCRIBE," "END," or "OPT-OUT." Our system automatically recognizes these keywords and will immediately process your opt-out request. You can also text "STOP" directly to our main SMS number at any time.Customer Service Opt-Out: You can contact our customer service team directly to request removal from our SMS messaging programs. Our customer service representatives are trained to process opt-out requests quickly and can assist you with any questions about your communication preferences. Contact us at [email protected] or call +1 450-809-1960 during business hours.Online Account Management: If you have an online account with us, you can log in to your account dashboard and update your communication preferences, including opting out of SMS messages while maintaining other forms of communication or account access.Written Request: You may also submit a written opt-out request by email to [email protected], including your mobile phone number and a clear statement that you wish to opt out of SMS messaging services.

4.2 Opt-Out Processing

Processing Timeline: We process opt-out requests within 10 business days as required by TCPA regulations, but in most cases, opt-out requests are processed immediately or within 24 hours. Once your opt-out request is processed, you will not receive any additional promotional or marketing messages from our SMS programs.Confirmation Message: After processing your opt-out request, you will receive a final confirmation message acknowledging that you have been removed from our SMS messaging programs. This confirmation message will not contain any promotional content and serves only to verify that your request has been completed.Transactional Messages: Opting out of promotional and marketing messages does not affect your ability to receive important transactional messages related to your account, orders, or services you have requested. These messages are essential for conducting business and are not considered promotional communications.Re-Enrollment: If you change your mind and wish to receive SMS messages again in the future, you can re-enroll using any of the opt-in methods described in these Terms. Re-enrollment requires the same explicit consent process as initial enrollment to ensure compliance with applicable regulations.

4.3 Partial Opt-Out Options

Selective Communication Preferences: Depending on the complexity of our messaging programs, you may be able to opt out of specific types of messages while continuing to receive others. For example, you might choose to stop receiving promotional messages while continuing to receive appointment reminders or order notifications.Frequency Adjustments: In some cases, we may offer options to reduce message frequency rather than completely opting out. Contact our customer service team to discuss available options for customizing your communication preferences.Temporary Suspension: If you need to temporarily stop receiving messages due to travel, device issues, or other circumstances, our customer service team may be able to temporarily suspend your messaging services and reactivate them at a later date.

5. Privacy and Data Protection

5.1 Information Collection and Use

Data Collection: In connection with our SMS messaging services, we collect and process various types of personal information necessary to provide effective communication services and ensure compliance with applicable regulations. The information we collect includes your mobile phone number, name, consent records, message interaction data, and any additional information you voluntarily provide during enrollment or customer service interactions.Consent Documentation: We maintain detailed records of when and how you provided consent to receive SMS messages, including the specific language presented to you at the time of consent, the method used to obtain consent, and any subsequent changes to your preferences. These records are essential for demonstrating compliance with TCPA and other applicable regulations.Message Analytics: We may collect and analyze data about message delivery, open rates, click-through rates, and other engagement metrics to improve our messaging services and ensure effective communication. This data is used in aggregate form and does not identify individual users in our internal reporting and analysis.Customer Service Records: We maintain records of customer service interactions, including SMS-based support conversations, to provide consistent service and resolve any issues that may arise. These records help us track the resolution of customer inquiries and improve our service quality.

5.2 Data Sharing and Third-Party Services

SMS Platform Providers: We work with third-party SMS platform providers, including Twilio, to deliver text messages to your mobile device. These providers receive your phone number and message content solely for the purpose of message delivery and are bound by strict confidentiality and data protection agreements that prohibit them from using your information for any other purpose.Mobile Carriers: Your mobile phone number and message content are shared with mobile carriers (such as Verizon, AT&T, T-Mobile) as necessary for message delivery through their networks. Carriers may have their own privacy policies governing how they handle this information during the message delivery process.No Marketing Sharing: In compliance with A2P 10DLC requirements and our commitment to privacy protection, we explicitly commit that we will NOT share your mobile phone number or SMS-related information with third parties or affiliates for their marketing or promotional purposes. Your contact information is used exclusively for our own business communications and service delivery.Legal Compliance: We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, comply with judicial proceedings, or respond to claims of illegal activity.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.3 Data Security and Retention

Security Measures: We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption of data transmission and storage, secure access controls, regular security audits, and employee training on data protection best practices.Data Retention: We retain SMS-related information, including consent records and message logs, for a minimum of 4 years to ensure TCPA compliance and provide adequate records for potential legal requirements. After the retention period expires, we securely delete or anonymize personal information using industry-standard data destruction methods.Privacy Policy Reference: For complete details about our privacy practices, please refer to our comprehensive Privacy Policy, which provides detailed information about how we collect, use, protect, and share your personal information across all of our services.

6. Service Availability and Technical Considerations

6.1 Service Reliability

Best Efforts Delivery: While we strive to ensure reliable delivery of SMS messages, we cannot guarantee that all messages will be delivered successfully or within a specific timeframe. Message delivery depends on various factors beyond our control, including cellular network coverage, carrier policies, device compatibility, and network congestion.Carrier Limitations: Mobile carriers may impose their own limitations on message delivery, including filtering systems that may block or delay messages, volume restrictions that may affect delivery during high-traffic periods, and technical requirements that may impact message formatting or content.System Maintenance: We may occasionally need to perform system maintenance or updates that could temporarily affect our SMS services. We will make reasonable efforts to schedule maintenance during off-peak hours and provide advance notice when possible.Force Majeure: We are not responsible for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, network outages, or other force majeure events.

6.2 Message Content and Formatting

Character Limits: SMS messages are subject to character limits imposed by the SMS protocol and carrier requirements. Long messages may be split into multiple parts or truncated, depending on your device and carrier settings. We design our messages to work within standard SMS limitations while providing clear and useful information.Multimedia Content: While our primary focus is on text-based SMS messages, we may occasionally send messages containing links to images, videos, or other multimedia content hosted on our website or other platforms. Accessing this content may require data usage and internet connectivity.Link Shortening: We may use link shortening services to include web links in our SMS messages while staying within character limits. These shortened links redirect to our website or other legitimate destinations and are regularly monitored for security and functionality.Special Characters: Some special characters, emojis, or formatting may not display correctly on all devices or carriers. We test our messages across multiple platforms to ensure broad compatibility, but some variations in display may occur.

6.3 Customer Support

SMS Help: For immediate assistance with our SMS services, you can text "HELP" to any of our SMS numbers to receive automated information about our services, including opt-out instructions, customer service contact information, and basic troubleshooting guidance.Customer Service Hours: Our customer service team is available to assist with SMS-related inquiries during the following hours: Monday through Friday from 9:00 AM to 6:00 PM Eastern Standard Time, Saturday from 10:00 AM to 4:00 PM Eastern Standard Time, and closed on Sundays and major holidays.Response Times: We strive to respond to SMS-related inquiries within 24 hours during business days. Complex technical issues may require additional time to resolve, and we will keep you informed of our progress in addressing your concerns.Multiple Support Channels: In addition to SMS-based support, you can reach our customer service team via email at [email protected] or by phone at +1 450-809-1960. We maintain consistent service standards across all communication channels.

7. Liability and Disclaimers

7.1 Limitation of Liability

Service Limitations: Jonathan Laroche Inc. provides SMS messaging services on an "as is" and "as available" basis. We make no warranties or representations about the reliability, accuracy, completeness, or timeliness of our SMS services or the information contained in our messages.Carrier Responsibility: We are not responsible for any charges, errors, delays, or failures in SMS message delivery caused by your mobile carrier, third-party service providers, or factors beyond our reasonable control. Your mobile carrier's terms of service and policies govern the delivery of messages through their network.Device Compatibility: We are not responsible for compatibility issues between our SMS services and your mobile device, operating system, or software. While we test our services across a wide range of devices and platforms, we cannot guarantee compatibility with all possible configurations.Third-Party Links: Our SMS messages may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these third-party sites and services. Your use of third-party sites is subject to their own terms and conditions.

7.2 Indemnification

User Indemnification: By using our SMS services, you agree to indemnify, defend, and hold harmless Jonathan Laroche Inc., our officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.Compliance Responsibility: You are responsible for ensuring that your use of our SMS services complies with all applicable laws and regulations in your jurisdiction. This includes understanding and complying with any local restrictions on SMS communications or data usage.

7.3 Disclaimers

No Warranty: We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our SMS services will be uninterrupted, error-free, or completely secure.Content Accuracy: While we strive to provide accurate and up-to-date information in our SMS messages, we do not guarantee the accuracy, completeness, or reliability of any information transmitted through our messaging services. You should verify important information through other means when necessary.Service Changes: We reserve the right to modify, suspend, or discontinue our SMS services at any time without prior notice. We will make reasonable efforts to provide advance notice of significant changes that may affect your use of our services.

8. Intellectual Property Rights

8.1 Company Intellectual Property

Trademarks and Service Marks: All trademarks, service marks, trade names, logos, and other proprietary designations used in connection with our SMS services are the property of Jonathan Laroche Inc. or our licensors. You may not use these marks without our prior written consent.Copyrighted Content: The content of our SMS messages, including text, graphics, logos, and other materials, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works based on our content without authorization.Service Technology: The technology, software, and systems used to provide our SMS services are proprietary to Jonathan Laroche Inc. and our service providers. You may not reverse engineer, decompile, or attempt to derive the source code of our systems.

8.2 User Content

User-Generated Content: Any content you provide to us through SMS messages or other communications may be used by us for customer service purposes, service improvement, and compliance monitoring. By communicating with us, you grant us a non-exclusive license to use your communications for these purposes.Feedback and Suggestions: If you provide feedback, suggestions, or ideas about our SMS services, you grant us the right to use this feedback to improve our services without compensation or attribution to you.

9. Compliance and Regulatory Information

9.1 TCPA Compliance

Regulatory Framework: Our SMS messaging services are designed to comply with the Telephone Consumer Protection Act (TCPA) and related regulations governing automated communications to mobile devices. We maintain comprehensive compliance programs to ensure adherence to all applicable requirements.Consent Requirements: We obtain and document express written consent before sending promotional or marketing SMS messages, maintain detailed records of consent for the required retention period, provide clear and easy opt-out mechanisms, and respect time-of-day restrictions for message delivery.Compliance Monitoring: We regularly review our SMS practices, update our procedures to reflect changes in regulations, train our staff on compliance requirements, and work with legal counsel to ensure ongoing adherence to applicable laws.

9.2 A2P 10DLC Compliance

Registration Requirements: Our SMS services operate under the Application-to-Person (A2P) 10-Digit Long Code (10DLC) framework, which requires registration of our business and messaging campaigns with The Campaign Registry. We maintain current registrations for all of our messaging programs.Campaign Approval: Our messaging campaigns are subject to review and approval by carriers and regulatory authorities. We design our campaigns to meet approval requirements and maintain compliance with ongoing monitoring and reporting obligations.Industry Standards: We adhere to industry standards established by the Cellular Telecommunications Industry Association (CTIA) and other relevant organizations to ensure responsible messaging practices and protect consumers from unwanted communications.

9.3 International Compliance

Cross-Border Communications: For customers with international mobile phone numbers or when sending messages across international borders, we comply with applicable international regulations and carrier requirements governing cross-border SMS communications.Data Protection Laws: We comply with applicable data protection laws, including privacy regulations that may apply to the collection, use, and storage of personal information in connection with our SMS services.

10. Dispute Resolution and Legal Provisions

10.1 Governing Law

Applicable Law: These Terms and your use of our SMS services are governed by the laws of Canada and the province where Jonathan Laroche Inc. is incorporated, without regard to conflict of law principles.Jurisdiction: Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in the appropriate Canadian province, and you consent to personal jurisdiction in these courts.

10.2 Dispute Resolution Process

Informal Resolution: Before initiating any formal legal proceedings, you agree to attempt to resolve any disputes through direct communication with our customer service team. Many issues can be resolved quickly through informal discussion and negotiation.Mediation: If informal resolution is unsuccessful, disputes may be submitted to mediation through a mutually agreed-upon mediation service. Mediation costs will be shared equally between the parties unless otherwise agreed.Arbitration: For disputes that cannot be resolved through informal means or mediation, you may choose to pursue binding arbitration through a recognized arbitration service, subject to applicable arbitration rules and procedures.

10.3 Class Action Waiver

Individual Claims: You agree to pursue any claims against Jonathan Laroche Inc. on an individual basis and waive any right to participate in class action lawsuits, collective actions, or other representative proceedings related to our SMS services.Severability: If any portion of this class action waiver is found to be unenforceable, the remainder of these Terms will remain in full force and effect.

11. Changes to Terms and Service Updates

11.1 Modification of Terms

Right to Modify: We reserve the right to modify these Terms at any time to reflect changes in our services, applicable laws, or business practices. We will provide notice of material changes through appropriate channels, including SMS messages, email notifications, or website postings.Effective Date of Changes: Changes to these Terms will become effective on the date specified in the updated Terms. Your continued use of our SMS services after the effective date constitutes acceptance of the modified Terms.Review Responsibility: You are responsible for periodically reviewing these Terms to stay informed of any changes. We recommend checking for updates whenever you receive notifications about changes to our services or policies.

11.2 Service Updates

Feature Changes: We may add, modify, or remove features of our SMS services to improve functionality, enhance security, or comply with regulatory requirements. We will provide reasonable notice of significant changes that may affect your use of our services.Technology Updates: Our SMS services may be updated to incorporate new technologies, improve performance, or maintain compatibility with evolving mobile platforms and carrier requirements.Discontinuation: In the event that we decide to discontinue our SMS services, we will provide reasonable advance notice and assist customers with transitioning to alternative communication methods where possible.

12. Contact Information and Customer Service

12.1 Primary Contact Information

Business Contact: Jonathan Laroche Inc.
Email: [email protected]
Phone: +1 450-809-1960Customer Service Hours: Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: ClosedEmergency Contact: For urgent issues related to our SMS services, including technical problems or compliance concerns, please contact us immediately using the primary contact information above.

12.2 SMS-Specific Support

Immediate SMS Help: Text "HELP" to any of our SMS numbers for automated assistance and information about our messaging services, including opt-out instructions and customer service contact details.Technical Support: For technical issues with message delivery, device compatibility, or other SMS-related problems, contact our customer service team with details about your device, carrier, and the specific issue you are experiencing.Compliance Inquiries: For questions about our compliance practices, consent management, or regulatory requirements, contact our compliance team at [email protected].

12.3 Feedback and Suggestions

Service Improvement: We welcome your feedback about our SMS services and suggestions for improvement. Your input helps us enhance our services and better meet customer needs.Complaint Resolution: If you have concerns about our SMS services or believe we have not met our obligations under these Terms, please contact our customer service team for prompt resolution of your concerns.Regulatory Reporting: If you believe our SMS practices violate applicable regulations, you may also report concerns to relevant regulatory authorities, including the Federal Communications Commission (FCC) or your mobile carrier's customer service department.

13. Effective Date and Acknowledgment

13.1 Effective Date

These Terms and Conditions become effective on December 20, 2025, and supersede all previous versions of our SMS terms and conditions. If you enrolled in our SMS services before this effective date, your continued participation in our messaging programs constitutes acceptance of these updated Terms.

13.2 Acknowledgment and Consent

By opting into our SMS messaging services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You further acknowledge that you have read our Privacy Policy and understand how we collect, use, and protect your personal information.You confirm that you are at least 18 years of age or have obtained parental consent, that you are the owner or authorized user of the mobile phone number you have provided, and that you consent to receive SMS messages from Jonathan Laroche Inc. in accordance with these Terms.

13.3 Document Information

Document Version: 1.0
Effective Date: December 20, 2025
Last Updated: December 20, 2025
Next Review Date: December 20, 2026This document has been prepared to comply with applicable laws and regulations governing SMS communications, including TCPA requirements, A2P 10DLC standards, and industry best practices. It reflects our commitment to transparent communication, regulatory compliance, and customer protection.For the most current version of these Terms and Conditions, please visit our website or contact us using the information provided above. We maintain current versions of all our legal documents and will provide copies upon request.© 2025 Jonathan Laroche Inc. All rights reserved.These Terms and Conditions constitute the complete agreement between you and Jonathan Laroche Inc. regarding our SMS messaging services and supersede all prior or contemporaneous communications and proposals regarding the subject matter herein.